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Return Policy - 14-Day Money-Back Guarantee
 
return-policy 07 08 2012 10 33
Satisfaction Guarantee
 
We strive to maintain excellent customer service and satisfaction, including a guarantee of every book as it's described on our Web sites. You're eligible for a refund within 14 days if you're dissatisfied with your purchase due to an error on our part or if the book doesn't arrive.
 
Issue Description:
 
1. Incorrect Book/Not As Described/Damaged
 
You're eligible for a full refund of the purchase price, including original shipping costs, if your return is the result of an error on our part. If you receive the incorrect book or if it arrives damaged, you'll also be refunded return shipping equal to the original charge. To receive a refund, you must return your item directly to the us within 14 days of the estimated delivery date and in the same condition you received it in.
 
2. Book Did Not Arrive
 
You're eligible for a full refund of the purchase price, including shipping costs, if your book hasn't arrived 8 days past the estimated delivery date, up until 30 days past. (For example, when the estimated delivery date is November 1st, the return can be initiated between November 8th and December 1st.) If the tracking information indicating the book has arrived, the return is void.In cases where the book is returned to the bookseller for any of the following reasons, the refund price includes book price only: incomplete address, unclaimed, returned to sender, or similar.
 
3. Buyer Does Not Want Item
 
We are happy to accept returns if you’ve changed your mind about a book. Please, contact us before initiating these returns, as otherwise the return may be cancelled. Please do not ship the book until you’ve received confirmation from us. If we accept your request, and if the book is returned in the same condition you received it in, you’ll be refunded the price of the book (not including original or return shipping charges).
 
4. Partial Refunds
 
If you are dissatisfied with your purchase for any reason but still wish to keep the book, you can negotiate a partial refund with us for an amount that is agreeable to both parties. Partial refunds can be issued on the book price, the shipping amount, or both. Please note that while you may request a partial refund, we are not obligated to provide one and, depending on your reason for the request, may prefer that you return the book for a full refund instead.
 
How to Initiate a Return:
 
Click here to initiate a return online.Your refund will be processed to your credit card once we receive the book back. We recommend that you use a trackable method of shipment; if the book doesn't arrive and tracking isn't provided, the refund will be cancelled